Service Working Hours

Service Working Hours

Purpose and when to use this record

Define a technician’s normal weekday availability window for scheduling and dispatch.

At a glance

• Identify it by: Technician, Weekday, Start Time, and End Time.

• Check its business context: Technician.

• Why care: Customer, equipment, scope, priority, technician availability, parts, labor, and status must stay aligned from intake through billing.

• Why care: Availability and publication flags affect future use without erasing history. Prefer disabling an obsolete setup record when existing transactions still refer to it.

Before you begin

You need the Brisk permission for the action you are taking on service working hours. If a Create, Edit, or Delete control is absent, do not work around it with another user’s account; ask an administrator to review your role.

Have valid Technician records ready first. Those selections determine where this Service Working Hours belongs and which later screens can find it.

Find and review service working hours

Use the Service Working Hours list to find the correct record before opening or changing it. Compare Technician, Weekday, Start Time, and End Time. Records with similar names or numbers can still belong to different Technician.

• Narrow the list with Technician filters.

Open the Service Working Hours whose Technician, Weekday, Start Time, and End Time match the task. If it is missing, clear the list filters and recheck Technician, Weekday, and Available rather than creating a replacement immediately.

Create a Service Working Hours

Create a Service Working Hours after searching for the person, organization, item, location, or resource under alternate names and identifiers. Merge or correct an existing master record instead of creating a duplicate.

1. Select the business context first: Technician.

2. Enter the required identifying and operational values: Technician, Weekday, Start Time, and End Time.

3. Review Weekday, and Available deliberately; these choices control availability or workflow rather than merely describing the record.

4. Save the Service Working Hours, then confirm Technician, Weekday, Start Time, End Time, and Available on its detail page before continuing.

After saving: Verify this Service Working Hours in the next transaction or assignment screen before staff build new activity on it; correct ownership, classification, and active state now rather than after transactions accumulate.

Delete a Service Working Hours

Delete this Service Working Hours only if it is an unused duplicate or setup mistake. Once other records refer to it, preserve that history and make the value inactive when the screen provides that option.

If the record is merely obsolete, use Available to remove it from future use while preserving existing references.

On the confirmation page, verify Technician, Weekday, Start Time, and End Time. After confirmation, return to the Service Working Hours list and make sure only the intended Service Working Hours was removed.

Review Service Working Hours details

Use the detail page as the shared record of what this Service Working Hours currently means. Verify Weekday before relying on it for a decision.

Follow Technician to determine whether the issue is on this Service Working Hours or on one of those linked records.

Next check: Verify this Service Working Hours in the next transaction or assignment screen before staff build new activity on it; correct ownership, classification, and active state now rather than after transactions accumulate.

Edit an existing Service Working Hours

Edit this Service Working Hours to keep the same real-world party, item, location, or resource accurate. Do not repurpose it for a different entity after activity is attached.

1. Open the detail page. Compare Technician with the supporting document or approved request.

2. Recheck Weekday. These values are most likely to change intake, estimating, dispatch, parts, labor, completion, and billing.

3. Save the change, return to the list, and confirm that the Service Working Hours now appears under the expected Weekday, and Available.

After the change: Verify this Service Working Hours in the next transaction or assignment screen before staff build new activity on it; correct ownership, classification, and active state now rather than after transactions accumulate.

Fields and business rules

Brisk stores 5 user-relevant fields for this Service Working Hours, including 1 linked-record selection and 1 controlled-choice field. Create and edit screens may hide calculated or workflow-managed values from this full reference.

What happens next

Verify this Service Working Hours in the next transaction or assignment screen before staff build new activity on it; correct ownership, classification, and active state now rather than after transactions accumulate.

Common mistakes and troubleshooting

• The record will not save: Recheck Technician, Weekday, Start Time, and End Time and any message beside the field. A required related record may also be inactive or unavailable to your role.

• The record saved but is not available where expected: Recheck Weekday, and Available, then clear the filters on the destination list. A saved record can still be inactive, unpublished, locked, unapproved, or in the wrong workflow state.

• The values look right but the result is wrong: Open Technician from the detail page. Correct the specific relationship that is wrong instead of forcing a total or status to compensate for it.