Suspended Sales

Suspended Sales

Purpose and when to use this record

Preserve an unfinished point-of-sale ticket so it can be resumed without finalizing payment or inventory effects.

At a glance

• Identify it by: Foodservice Ticket Number.

• Check its business context: Customer, Salesperson, Warehouse, Cashdrawer, and Foodservice Table.

• Why care: Customer, warehouse, quantities, prices, tax, payment, and fulfillment represent different parts of the transaction. Review each before treating the sale as complete.

• Why care: Treat posted, processed, paid, reversed, and edit-locked states as controls—not ordinary descriptive fields. Confirm the source transaction before changing any state that the screen permits you to change.

Before you begin

You need the Brisk permission for the action you are taking on suspended sales. If a Create, Edit, or Delete control is absent, do not work around it with another user’s account; ask an administrator to review your role.

Have valid Customer records ready first. Those selections determine where this Suspended Sale belongs and which later screens can find it.

Delete a Suspended Sale

Delete this Suspended Sale only when it was entered by mistake and no downstream history depends on it. Use a reversal, void, credit, counter-adjustment, or status correction for a real event that later changed.

Before confirming, check for related Suspended Sale Items, and Suspended Sale Payments. Brisk may refuse deletion when another record depends on this one; resolve the duplicate or use the supported correction workflow instead of breaking the trail.

On the confirmation page, verify Foodservice Ticket Number. After confirmation, return to the Suspended Sales list and make sure only the intended Suspended Sale was removed.

Find and review suspended sales

Use the Suspended Sales list to find the correct record before opening or changing it. Compare Foodservice Ticket Number. Records with similar names or numbers can still belong to different Customer, Salesperson, Warehouse, Cashdrawer, Foodservice Table, and Foodservice Server.

• Keyword search checks Id, Display Name, First Name, and Last Name.

• Narrow the list with Customer, Salesperson, and Warehouse filters.

• The date filter uses Last Modified At; choose a range that matches the business event you are reconciling.

Open the Suspended Sale whose Foodservice Ticket Number match the task. If it is missing, clear the list filters and recheck Customer, Salesperson, Warehouse, Last Modified At, and Paid rather than creating a replacement immediately.

Fields and business rules

Brisk stores 16 user-relevant fields for this Suspended Sale, including 6 linked-record selections and 0 controlled-choice fields. Create and edit screens may hide calculated or workflow-managed values from this full reference.

Field	Required	What it controls
Customer	Yes	The customer associated with this suspended sale.
Salesperson	No	The salesperson associated with this suspended sale.
Warehouse	No	The warehouse associated with this suspended sale.
Cashdrawer	No	The cash drawer associated with this suspended sale.
Subtotal	No	The sub total value recorded for this suspended sale.
Taxtotal	No	The tax total value recorded for this suspended sale.
Total	No	The total value recorded for this suspended sale.
Paid	No	The paid value recorded for this suspended sale.
Balance	No	The balance value recorded for this suspended sale.
Foodservice Mode	No	The foodservice mode recorded for this suspended sale.
Foodservice Order Type	No	The foodservice order type recorded for this suspended sale.
Foodservice Ticket Number	No	The foodservice ticket number recorded for this suspended sale.
Foodservice Notes	No	The foodservice notes recorded for this suspended sale.
Guest Count	No	The guest count value recorded for this suspended sale.
Foodservice Table	No	The foodservice table associated with this suspended sale.
Foodservice Server	No	The foodservice server associated with this suspended sale.

What happens next

Resume the saved ticket from Point of Sale and finalize it once; remove stale tickets only after confirming they were not completed elsewhere.

Common mistakes and troubleshooting

• The record will not save: Recheck Customer and any message beside the field. A required related record may also be inactive or unavailable to your role.

• The values look right but the result is wrong: Open Customer, Salesperson, Warehouse, Cashdrawer, Foodservice Table, and Foodservice Server from the detail page. Correct the specific relationship that is wrong instead of forcing a total or status to compensate for it.