Service Statuses

Service Statuses

Purpose and when to use this record

Define the controlled service-order states and the workflow group in which each state can be selected.

At a glance

• Identify it by: Name.

• Why care: Customer, equipment, scope, priority, technician availability, parts, labor, and status must stay aligned from intake through billing.

Before you begin

You need the Brisk permission for the action you are taking on service statuses. If a Create, Edit, or Delete control is absent, do not work around it with another user’s account; ask an administrator to review your role.

Create a service status

Create a service status only when the existing choices do not represent the policy or classification you need. Near-duplicate setup values split reporting and make later selection harder.

1. Select the business context first.

2. Enter the required identifying and operational values: Name.

3. Review Group against the source document or approved setup decision.

4. Save the service status, then confirm Name on its detail page before continuing.

After saving: Open Service Orders and confirm the service status appears with the intended label and availability. Keep the old value for historical records when changing it would split or relabel prior reporting.

Delete a service status

Delete this service status only if it is an unused duplicate or setup mistake. Once other records refer to it, preserve that history and make the value inactive when the screen provides that option.

Before confirming, check for related Service Orders. Brisk may refuse deletion when another record depends on this one; resolve the duplicate or use the supported correction workflow instead of breaking the trail.

On the confirmation page, verify Name. After confirmation, return to the Service Statuses list and make sure only the intended service status was removed.

Review service status details

Use the detail page as the shared record of what this service status currently means. Verify Name, and Group before relying on it for a decision.

Compare the service status with its source document or approved setup request before deciding that it needs correction.

Next check: Open Service Orders and confirm the service status appears with the intended label and availability. Keep the old value for historical records when changing it would split or relabel prior reporting.

Edit an existing service status

Edit this service status when the underlying policy or classification changed. First determine whether historical transactions should retain the old value; if so, deactivate the old choice and create a new one.

1. Open the detail page. Compare Name with the supporting document or approved request.

2. Recheck the identifying information shown on the screen. These values are most likely to change intake, estimating, dispatch, parts, labor, completion, and billing.

3. Save the change, return to the list, and confirm that the service status now appears under the expected Name.

After the change: Open Service Orders and confirm the service status appears with the intended label and availability. Keep the old value for historical records when changing it would split or relabel prior reporting.

Find and review service statuses

Use the Service Statuses list to find the correct record before opening or changing it. Compare Name. Compare the full identifier rather than relying on a similar name.

Open the service status whose Name match the task. If it is missing, clear the list filters and recheck the identifying information shown on the screen rather than creating a replacement immediately.

Fields and business rules

Brisk stores 2 user-relevant fields for this service status, including 0 linked-record selections and 0 controlled-choice fields. Create and edit screens may hide calculated or workflow-managed values from this full reference.

Field	Required	What it controls
Name	Yes	Human-readable name for this service status.
Group	No	Status group numbers determine when they are available for selection. Group 1 statuses are always visible, but Group 2 will only present on a ticket that has a Group 1 status, Group 3 will only present on Group 2, etc.

What happens next

Open Service Orders and confirm the service status appears with the intended label and availability. Keep the old value for historical records when changing it would split or relabel prior reporting.

Common mistakes and troubleshooting

• The record will not save: Recheck Name and any message beside the field. A required related record may also be inactive or unavailable to your role.

• The values look right but the result is wrong: Compare this service status with the source document or approved setup decision, then check the downstream screen where it is used.